Smooth-AI Privacy Policy

Effective Date: February 10, 2025
Last Updated: February 22, 2025

Introduction
Smooth-AI is a service operated by Vuemix, Inc. ("Company," "we," "us," or "our"), which operates the website  located at https://www.smooth-ai.live/ (the “Site”) and provides services through the Site. To simplify this agreement, the Site and the services that we provide through the Site are collectively called the “Services.”

Smooth-AI values your privacy. This Privacy Policy explains how we use the personal data we collect from you when you use the Services. This Privacy Policy applies only to information that you provide to us through the Site, and explains how we collect, use, disclose, and protect your personal information, including additional rights and disclosures applicable to California residents under the California Consumer Privacy Act ("CCPA") and other applicable laws.

Categories of Personal Information Collected
We collect the following categories of personal information:

  1. Identifiers – Email address, IP address, and other similar identifiers.

  2. Commercial Information – Records of products or services purchased, obtained, or considered.

  3. Internet or Network Activity – Browsing history, search history, and interactions with our website or application.

  4. Other Information – Any additional information you provide, such as customer support interactions.

Sources of Personal Information
We collect personal information:

  • Directly from you when you interact with our service, including clicking on a third-party advertisement on our Site or Application.

  • From third-party service providers that assist in providing and improving our services.

When you use the Services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Services; for the Site’s technical administration; to increase our Site’s functionality and user-friendliness; and to better tailor our services to our users’ needs. For example, some of this information is collected so that when you visit the Site again, it will recognize you and serve advertisements and other information appropriate to your interests. We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the purposes as stated above.

We also use "web beacons," "pixel tags," "clear GIFs" or similar means (individually or collectively "Web Beacons") in our Services. A Web Beacon is an electronic image, often a single pixel, embedded on web pages. Web Beacons are ordinarily not visible to users. Web Beacons allow us to count the number of users who have visited certain pages of our services and to generate statistics about how our service are used.

Use of Personal Information
We use your personal information for the following purposes:

  • Providing, maintaining, and improving our services.

  • Communicating with you about Smooth-AI.

  • Analyzing user behavior and preferences to enhance user experience.

  • Detecting security incidents and preventing fraud.

  • Complying with legal obligations and enforcing our policies.

  • Enabling users to enjoy and easily navigate our services.

We also collect anonymous data (not Personal Information), such as when a user visited our Site, at what time, for how long, and how much bandwidth was used. This information allows us to improve our Site to better meet the needs of our users. This information also helps us gauge the success of our business interactions. Our third party analytics services automatically log certain information about your mobile device and how you use our Services. This information helps us perform data analysis and troubleshoot and prevent errors. We may also use your data to protect your rights or the rights of others in accordance with law, enforce our Terms of Use, and ensure compliance with law.

Sharing of Personal Information
We may share your personal information with:

  • Service Providers – Third-party companies that assist in our operations, such as hosting, analytics, or customer support.

  • Legal Compliance – When required by law, regulation, or government request.

  • Business Transfers – In case of a merger, sale, or asset transfer involving Vuemix, Inc.

We may share aggregated information that does not include Personal Information and we may otherwise disclose non-identifying information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

We do not sell Personal Information, but we may employ third party companies and individuals to facilitate our services, to provide the services on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Site’s features) or to assist us in analyzing how our Site and services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

How do we store your data?

We store minimal user data on cloud-based servers in the United States. Additionally, we have servers around the world for audio and video delivery only; no data is stored in those servers. Personal data that is collected and processed is not held or further used unless for reasons that are clearly stated and agreed to in advance to support data privacy. 

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we transfer Personal Information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We are very concerned with safeguarding your information. We employ reasonable physical, technological, and administrative security measures and attempt to ensure they are applicable under the circumstances. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and you use the Service at your own risk. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

 

Privacy policies of other websites

Our Services contain links to other websites. Our privacy policy applies only to our Site, so if you click on a link to another website, you should read their privacy policy. If you choose to visit an advertiser by clicking on a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Our policy toward children

The Services are not directed to persons under the age of 13, and we do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at  support@smooth-ai.live. If we become aware that a child under the age of 13 has provided us with Personal Information, we will delete such information from our files.

Your Privacy Rights
As a user, you have the following rights:

  1. Right to Access – Request information about the personal data we collect, use, and disclose.

  2. Right to Correction – Request correction of inaccurate personal information.

  3. Right to Deletion – Request deletion of your personal information, subject to certain exceptions.

  4. Right to Opt-Out – Request that we do not sell your personal information.

  5. Right to Data Portability – Request a copy of your personal data in a structured format.

  6. Right to Non-Discrimination – You will not be discriminated against for exercising your privacy rights.

For California residents, these rights include the additional disclosures and opt-out options under the CCPA.

To exercise your rights, please contact us at:
Email:  support@smooth-ai.live
Mailing Address: 2033 Gateway Place, Suite 500, PMB 526, San Jose, CA 95110-3712

We will verify your request by confirming your identity and responding within the time required by law.

Do Not Sell My Personal Information
We do not sell personal information as defined under the CCPA. If we engage in such activities in the future, we will update this policy and provide an opt-out option.

Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Security Measures
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure.

Changes to This Policy
We may update this policy periodically. Any changes will be posted with a revised "Last Updated" date.

 

Notice to European Data Subjects

We are providing this supplemental privacy notice to European data subjects, pursuant to European data protection laws (“GDPR”). We are responsible for how your personal data is handled. This means we are the controller of your personal data under the GDPR.

Personal Data We Collect From You and How We Use It. You can read about the personal data we collect from you and how we use it in the sections above: “What data do we collect?” and “How will we use your data?”

Justification for Data Processing. We process data in order to offer our Service to our users. As a result, providing the minimal amount of Personal Information that we collect to open an account is required.

Recipients of Data. We may disclose your personal data to the recipients described in the “With whom do we share your data?” section above.

Retention of Data. We retain only your email and password so that you can sign-in to your account. This information is retained as long as you have an account with us.

Storage. We are based in the United States and rely on cloud storage providers that store user data (email and password) on our behalf in the United States.  Additionally, we have servers around the world for audio and video delivery only; no data is stored in those servers.

To exercise these rights, please email us at support@smooth-ai.live. You also have the right to complain to a data protection authority in your country about our processing of your personal data.

What are your data protection rights?

We would like to make sure you are fully aware of all of the data protection rights granted to European data subjects by the GDPR. Every user is entitled to the following:

The right to access – You have the right to request from us  copies of your personal data. We may charge you a reasonable fee for this service. Other than your email, we do not store your personal data.

The right to rectification – You have the right to request that we  correct any information you believe is inaccurate. You also have the right to request  that we complete the information you believe is incomplete. Other than your email, we do not store your personal data.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions. Other than your email, we do not store your personal data.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. Other than your email, we do not store or process your personal data.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. However, we only process personal data that you provide to us when registering to use the Service.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. Other than your email, we do not store your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us support@smooth-ai.live or at: Vuemix, Inc., 2033 Gateway Place, Suite 500, PMB 526, San Jose, CA 95110-3712.

 

Contact Us
If you have questions about this Privacy Policy, your data that we hold, or wish to exercise your data protection or other rights, please contact us at:
Email: support@smooth-ai.live
Mailing Address: 2033 Gateway Place, Suite 500, PMB 526, San Jose, CA 95110-3712

By using Smooth-AI, you acknowledge that you have read and understood this Privacy Policy.